New Laptop Models Available for Purchase
New laptops are now available for purchase and use in our district. The Dell Latitude E3340 and Latitude E5540 are currently available for purchase through our Dell Premier site.
Summer Hours
The Tech Support Center has switched to summer hours.

7:30 AM - 4:00 PM
Monday thru Friday

Thanks and have a great summer!
Important End of School Year Technology Information
Wish the closing of school, employees have many questions regarding repairs and procedures regarding the computers in their classroom. Please review the following information to know what you should do regarding technology in your classroom:

  • If you have been notified through the Tech Support Help Desk system that your hardware repair is authorized to be brought in, you should bring in your equipment by May 30, 2014 in order for it to be repaired before the beginning of school in August. All repairs must be submitted to Tech Support via the Help Desk System for processing. Please review the guidelines for repairs at http://help.cpsb.org. If you have any equipment for which you been notified that the repair is complete, please make arrangements to have this equipment picked up by the end of the day on May 30, 2014.

  • All network equipment (servers, switches, wireless access points, etc.) should NOT be turned off during the summer. If you have any questions about equipment, please call Tech Support at 217-HELP (4357).

  • We are able to reimage computers over the network, but this will require the computer to be powered on and connected to the network for the process to be implemented. Please submit a support ticket at http://help.cpsb.org, and it can be scheduled with a help desk specialist. All computers can be turned off and power cables unplugged from the wall. Make sure that when you return from the summer you check your classroom computer’s Forefront Endpoint Protection updates to make sure you have a green shield icon in the system tray and allow Windows updates to make sure your computer is updated with the current version.

  • If you do not check your CPSB email during summer, your mailbox will fill up and all messages sent to your account will begin to be rejected. On June 27th, 2014, the network staff will delete ALL messages in ALL FULL mailboxes in order to prepare the mail server for the start of school. If you wish to avoid a full mailbox and having all of the messages deleted at the end of summer, you will need to check and manage your mail. You can check your email by using any Internet service and browser to which you have access and going to http://webmail.cpsb.org or by going up to school periodically and downloading your mail to your computer.

  • iPad Storage

    • Fully charge the battery.

    • Power off the iPad by holding the “Sleep/Wake” button located on the top right-hand corner of the iPad until you are prompted to “slide to power off.” Then slide your finger across prompt to power off.

    • Store iPads in a secure location (locked cabinet, closet, office, etc.).

    • To prevent cracked screens, DO NOT store iPads one on top of the other. Store iPads upright, like books on a shelf.

The Tech Support Center Staff would like to thank you all for another great school year. We would like to inform everyone that the Tech Support Center staff does work through the summer to handle CPSB tech related questions. You can reach us by phone at 217-HELP (4357) or submit an online support request for assistance at http://help.cpsb.org. The request will be reviewed by a help desk specialist. (Use this guide at http://help.cpsb.org/documents.aspx for assistance with the online support request process.) The Technology Support Center always stands ready to help you with your technology needs.

Reminder: The Tech Support Center is located at 1732 Kirkman St., Lake Charles, LA 70601. Parking is reserved for loading and unloading equipment on 9th Street.
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